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Business change practice

Helping you to realise the benefits of your IT investment

Why do organisations implement new systems and practices? To improve business efficiency.

However, these new systems don’t always deliver expected benefits as quickly as anticipated. Often this is because the workforce fails to adopt the new practices and therefore doesn’t implement real change.

Capita’s business change practice specialists have the knowledge and expertise to advise you on the implementation of your change disciplines. If needed, we can even step in to conduct the tasks missing from your own portfolio.

The key areas covered by our practice are:
  • Understanding the change landscape
  • Defining the change strategy
  • Management of the change in a project environment
  • Project and programme management planning
  • Change delivery in line with Agile and Waterfall methodologies
  • Recording and tracking contractual change in line with ITIL methodology
Benefits realisation

We concentrate primarily on planning, deployment and monitoring of change, and how these disciplines affect your organisation. We also provide support for the delivery of the transactional change control processes.

Want to find out more? Download our data card below or contact us here.


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