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Case study: Crowd testing - National Express

14/03/16
Client: National Express
Industry: Transport 
Capita Services: Security and testing

In June 2014, the government announced that National Express had won the right to continue operating the c2c service in the new 15-year franchise. c2c Rail serves the route to and from London and South Essex. A number of promises were made to improve the future quality of the service and on the c2c app.

Capita engaged with c2c Rail to provide resources for the testing of a series of projects of critical importance to the c2c business pipeline. This case study explores the crowd testing that took place on the c2c mobile app.

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