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Case study: Managed testing services - Global financial services provider

A major global bank engaged in retail and commercial banking, embarked on an ambitious, £10m+ project to upgrade their core, retail banking telephony system.

The upgrade would enable customer data to be transferred from operator to operator facilitating cross selling opportunities, removing the need for customers to repeat their personal information on call transfer.

Having engaged a software delivery partner, the bank was keen to outsource the testing phases of this high-risk project to ensure high quality, timely deliverables for their customers.

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