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Case study: Performance and testing strategy - Central government agency

Capita is a large government agency’s private sector partner, operating a call centre and administration infrastructure processing over three million applications annually.

Keen to find an organisation that could successfully manage and de-risk the testing function for the enterprise, the government agency chose Capita to deliver system quality assurance and software testing services across the entire testing lifecycle.

It chose Capita because of our proven track record, flexibility and ability to add real value to the testing function.

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