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Case study: Programme review - Hexagon housing association

As part of a three year ICT Strategy, Hexagon embarked on a programme aimed at ensuring it had a better flow of information across a range of processes to support its staff in providing better customer services.

After getting off to a good start by delivering the first phase to time and budget, the programme began to experience delivery issues. Capita was engaged to undertake a review of the programme and to recommend the best way forward to resolve the programme’s issues.

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