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Case study: Transition management - Global greeting cards company

Capita’s client was a $3.8 billion business selling greeting cards and related products in more than 30 languages in 100 countries around the world.

The company recently embarked upon a complete reorganisation and business process improvement programme, underpinned by the refresh of their IT landscape. As the programme progressed, the change programme team realised that they did not have the necessary skill set around Transition Management which led to the selection of Capita to provide this expertise.

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