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Event: TestExpo: Mastering Digital Disruption – 12 October 2016

31/08/16

We are pleased to announce our presence at the TestExpo conference on 12th October 2016 in London. The theme this year is: Mastering Digital Disruption.

This one-day event enables both sponsors and delegates to share information on the hottest testing and quality assurance topics that impact today’s businesses. A prime objective of TestExpo is to provide IT, Quality Assurance and Test Managers with guidance and advice and to bring them into contact with relevant solutions, consultancy and services providers.

User case studies, keynote presentations and round tables will be organised during the day.

We look forward to meeting you on the day. Looking to hear about our case study about O2? Read more below:

When:Wed 12 Oct 2016

Where: Emirates Stadium

Capita’s presentation will take place on Wednesday at 1pm. Don’t miss out!

Title: Capita and O2, overcoming the challenges of testing a Natural IVR solution.

In 2013, Telefonica and Capita formed a strategic partnership to manage O2’s Customer Services Centres and deliver a digital service proposition for O2 customers. This proposition included Natural Language IVR which allows customers to state the reason for their call and be routed to the appropriate agent.

During this talk, we will cover some of the many challenges that we faced and overcame through the use of innovation in testing, and how you can improve your approach when testing IVR.

Our speakers:

Simon Lisk - Transformation Programme Director
Simon has over 17 years’ experience leading complex business transformation across a range of sectors. He is currently leading digital transformation for Capita’s customer management partnership with O2.

Jawad Sethi - Delivery Director
Jawad has 18 years’ experience providing testing services and helping organisations define their test architecture. He provides this service to a wide range of clients across finance, local and central government, retail and telecoms. He is currently working on a central government programme of national importance.

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