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Full lifecycle management

Almost without exception, modern businesses depend on IT solutions to function and generate competitive advantage.

In the past, when the pace of change was slower and change itself less frequent, more pedestrian approaches to software and system development were perfectly adequate. But now, in an era of ever-accelerating change where companies need to run hard just to keep up with their competitors, a different perspective is needed. Projects aren’t discrete, linear and stand-alone undertakings. If you want to gain a powerful insight into the costs and benefits of IT solutions, your organisation needs to consider the full life-cycle of a system and the multiple stages of development required.

For a system with an operational life of 15 years, research shows that project costs only account for 8% of the total cost of ownership. The remaining costs are operations, maintenance and workarounds. Our own experience shows that if projects are not set up or delivered effectively, the costs of such workarounds can be six or seven figures during each year of operation. In addition, such workarounds may erode or eliminate functionality so the original business case for implementing a system is no longer realistic.

Capita is the UK’s leading business process outsourcing organisation and we are acutely aware of the need to manage and control operational factors. As the professional services arm of Capita, specialising in the delivery of core business systems, we are more aware of these factors than other companies that merely carry out projects and don’t experience their outcomes first-hand. Based on our experience, built up over years of successfully delivering complex IT change projects, we have developed our own expression of application lifecycle management. We ensure business needs are correctly planned, defined and implemented so that business value can be realised. We then facilitate the operation of those systems over cycles of more stable or more dynamic operation before ultimately being retired.

Explore the difference stages of the full lifecycle management:


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