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Whitepaper: Transformational managed services

26/04/13
Some organisations put up with poor quality, delay and higher development costs as a part of their IT programme delivery. As many don’t measure success criteria against business outcomes they can’t assess what they are, or are not, achieving.

Capita believes that achieving desired business outcomes is fundamental so our managed service quality framework is measured and rewarded against the delivery of tangible results.

This white paper considers the benefits of taking an integrated, transformational approach to quality assurance.


Download whitepaper
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